Order Processing

 

CUSTOMER SERVICE

Highly trained Customer Service Representatives answer your inquiries promptly, courteously, efficiently and knowledgeably. Outstanding customer service is part of the package at IFC. We are proud of IFC employees; their integrity and sincere commitment to quality of service is evident in every job, every day.

call center

Over the years, IFC has been fortunate to recruit and retain a superior work force that strives to demonstrate extra effort in their work performance. IFC project managers are well-educated communicators who make sure that the customer's expectations are explained to--and understood by--the entire project team. Special efforts are put forth to fully understand the client’s operations and work requirements, enabling IFC to add efficiencies and cost savings wherever possible.

IFC Clients are assigned project teams. Cross-training and back-up personnel, computer systems, and equipment mean no downtime for our clients’ processing.

Our relational databases have incorporated tools that assist in providing superior customer service. The database carefully tracks every aspect of an order, even after it has been shipped out the door. Order review functions help keep our customer service group running smoothly. When a customer calls with a question or change to an order, our staff has all the information they need to advise the customer about shipping date, backorders, available substitute items, and tracking information.

IFC utilizes Multichannel Order Manager  version 8.05 and custom-designed MS Access applications as our comprehensive order processing software. Freestyle Solutions  develops Multichannel Order Manager with more than 10,000 installations worldwide.

IFC will process checks, echecks and credit cards fully integrated into our clients' bank accounts. Credit card purchases are  approved/transacted in real-time from the order entry screen while the customer is on the phone or online

QUALITY CONTROLS

Accounting:

  • Daily reconciliation of sales receipts, bank deposits, and postage expenses

Inventory deliveries:

  • Inspection and validation of delivery receipts

Picking, packing, shipping:  

  • All orders are picked, packed, and shipped by different employees. Each employee is responsible for checking the other employees work.

Order accuracy:

  • Monthly error monitor report:  Average annual inventory accuracy rate of 99.93%.
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